After the recent incident with Dr. David Dao, United Airlines should be able to find solutions amicably. But this more recent situation makes me wonder.
Anyone who has worked with the public will know that it’s no high school prom. People are mean and they are difficult. Not all of them, but there are people who are always trying to take advantage. That may be true of the honeymooning couple who changed seats — and United called the Sky Marshal to throw them off the airplane.
At the same time, it makes me wonder if United Airlines’ customer relation skills aren’t being challenged more now. Sure, people who don’t want to be beat up, will leave the airplane peacefully. BUT that Airline, which lost over $2 billion in stock value over the Dao problem is under a microscope now. I can’t help but think that the honeymooners could have been seated on a 1/2 full flight in the cheap seats that they booked.
What constitutes “disruption”? If it hadn’t been for cell phone cameras, the Dao incident wouldn’t have ended the way that it did. I’m getting ready to book a flight to Europe, and first class seats are expensive. Do I really want to fly United? Maybe Lufthansa – they have a great reputation for customer service.